Why Did the Superdome Lose Power?
Because the cause has not yet been reported and, quite often, the underlying root cause is never found. But, it’s worth asking, is it possible to avoid long game outages and what would it cost? As when looking at any system faults, the tools we have to mitigate the impact are: 1) avoid the fault entirely, 2) protect against the fault with redundancy, 3) minimize the impact of the fault through small fault zones, and 4) minimize the impact through fast recovery.
Fault avoidance: Avoidance starts with using good quality equipment, configuring it properly, maintaining it well, and testing it frequently. Given the Superdome just went through $336 million renovation, the switch gear may have been relatively new and, even if it wasn’t, it likely was almost certainly recently maintained and inspected.
Where issues often arise are in configuration. Modern switch gear have an amazingly large number of parameters many of which interact with each other and, in total, can be difficult to fully understand. And, given the switch gear manufactures know little about the intended end-use application of each switchgear sold, they ship conservative default settings. Generally, the risk and potential negative impact of a false positive (breaker opens when it shouldn’t) is far less than a breaker that fails to open. Consequently conservative settings are common.
Another common cause of problems is lack of testing. The best way to verify that equipment works is to test at full production load in a full production environment in a non-mission critical setting. Then test it just short of overload to ensure that it can still reliably support the full load even though the production design will never run it that close to the limit, and finally, test it into overload to ensure that the equipment opens up on real faults.
Here’s an analysis by James Hamilton, an Amazon Distinguished Engineer, on why the Superdome lost power during the Superbowl on Sunday. As usual, click through for the full read.
Photo by Flickr user Cordey